Plant Survival Warranty
Plant Survival Warranty
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Plant Survival Warranty
Extra peace of mind for your new landscape. If a covered plant does not survive, we replace it. You cover a flat $29 replacement-delivery fee. Choose your term and coverage level by order total at checkout.
Before you buy, please read this
This coverage requires drip irrigation at every covered plant, and the plants must be planted in the ground within 7 days of delivery. Plants left in their pots are not covered.
If you are hand-watering or will not be running drip, buy the plants and skip this warranty. We would rather you keep your money than pay for coverage you cannot use. Not sure? Text us at 612-214-1955 before you buy.
You also have to activate your coverage within 10 days of delivery by sending photos of every plant in the ground with the drip at its base. A plant that never appears in those photos is not covered. Details below.
Activation is required
Your warranty is not active the moment you buy it. It turns on when you send us photos at threetimbersshop.com/pages/activate showing:
- Every plant you had delivered, in the ground. Not potted, not staged on the driveway.
- The drip line or emitter at the base of each one.
You do not need one photo per plant. A wide shot can cover several at once, as long as each plant and its emitter are clearly visible. But every plant has to appear somewhere in your photos, because a plant we never saw planted is a plant we cannot replace.
We email you the activation link a few days after delivery. You have 10 days from delivery to send the photos. Without them on file we cannot process a replacement claim. This is how we approve real claims in one email instead of asking you to prove what happened months later.
What is covered
- Two terms: 90 days or a full year from delivery.
- One replacement per plant, capped at the original purchase price.
- A flat $29 replacement-delivery fee applies to each replacement.
- Priced by order total. See the grid below.
What is not covered
- Any plant that does not appear in your activation photos
- Plants left potted or never planted in the ground
- Over-watering or under-watering
- Neglect, transplanting after delivery, or relocation
- Pests, disease introduced after delivery, vandalism, or animal damage
- Frost, freeze, drought, flood, wind, hail, or fire
- Installation labor on replacements
Pricing
| Order total | 90-Day | 1-Year |
|---|---|---|
| $0 - $100 | $10 | $15 |
| $100 - $300 | $30 | $45 |
| $300 - $600 | $60 | $90 |
| $600 - $1,000 | $100 | $150 |
| $1,000 - $2,000 | $200 | $300 |
| $2,000 - $5,000 | $500 | $750 |
| $5,000 - $10,000 | $1,000 | $1,500 |
| $10,000+ | $1,500 | $2,250 |
Planting a larger project? For orders above $15,000, call us at 612-214-1955 and we will price coverage for your project directly.
Changed your mind? We will refund the warranty fee, no questions, any time within 14 days of purchase. Just email azshop@threetimbersservices.com.
Every plant we deliver also comes with our free No Questions Asked Arrival Guarantee (24 hours, damaged or wrong or unhealthy, full refund or swap, no fee, nothing to activate) and our free 30-Day Plant Health Guarantee. The 30-day guarantee needs the same activation photos as the paid warranty. Full terms on our Guarantees & Warranties page.
Customer Reviews
Great plants and great prices !
Excellent program!
The tree was bigger than I expected and was in great shape. I would recommend anyone in the Phoenix area to look into purchasing from Three Timbers. Price was about a 10th of other landscaping. Customer service was outstanding.
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