File a Plant Warranty Claim

Something not doing well? Tell us early. Most plant problems are fixable if we hear about them in the first week.

Before you file, check which guarantee applies

  • Delivered in the last 24 hours and something arrived damaged, wrong, or unhealthy? That is our free No Questions Asked Arrival Guarantee. Text us at 612-214-1955 right now. Full refund or swap, no fee, nothing to activate.
  • Plant died within 30 days? Free 30-Day Plant Health Guarantee. One replacement, $29 delivery fee. Requires activation photos on file.
  • You bought the Plant Survival Warranty? 90 days or 1 year of coverage, $29 delivery fee per replacement. Requires activation photos on file.

No activation photos, no claim

Everything except the 24-hour Arrival Guarantee needs photos on file showing every plant in the ground with the drip line or emitter at its base, sent within 10 days of delivery. A plant that never appears in those photos cannot be replaced.

Not sure whether you activated? Check the activation page or just email us your order number and we will look it up.

How to file

There is no form for this. Email azshop@threetimbersservices.com or text 612-214-1955 with:

  1. Your order number (looks like #1234, at the top of your order confirmation email)
  2. A photo of the plant as it looks today
  3. A wide shot showing the plant and the area around it, including the drip line

You do not need to resend your activation photos. We pull those up on our end from your order number.

What happens next

We reply within one business day. If your coverage is on file, we approve the replacement and get it on the delivery schedule. You pay the flat $29 replacement-delivery fee and nothing else.

If we cannot cover it, we tell you why in plain language and we tell you what we can do instead. We would rather give you a straight answer than a runaround.

A note on what is not covered

Plants with no activation photos on file, plants left in their pots, over-watering and under-watering, transplanting or moving a plant after delivery, pests or disease introduced after delivery, animal damage, and weather events like frost, hail, or flood. Installation labor on replacements is also not included.

We know these exclusions are frustrating to read when you are looking at a dead plant. If you are on the edge of one of them, email us anyway and let us look. We would rather make a judgment call than have you assume the answer is no.

Read the full guarantee and warranty terms

Questions: azshop@threetimbersservices.com or text 612-214-1955.

Designs